If your account was set up, you will see your account listed on the Accounts list. If you see the message that your account cannot be authenticated with your service provider, click OK , click Previous , and then verify that your settings are correct. Your BlackBerry will try to set up your email account automatically.
If setup completes successfully, skip to the next step. If your email account can't be configured automatically, do the following:. Scroll down and type the name of your email server. Note: If your plan is Office operated by 21Vianet, scroll down and type the name of your email server. Enter the name of the outgoing server. Note: If your plan is Office operated by 21Vianet, enter the name of the outgoing server.
These are your settings if you're using the latest version of Microsoft If your email account is the type that requires registration, you must register it the first time you sign in to Outlook on the Web.
Connecting to your email account through a mobile phone will fail if you haven't registered your account through Outlook on the Web. After you sign in to your account, sign out. Then try to connect using your mobile phone. If you connect to your account using a POP or IMAP connection, you will only be able to use and synchronize your email using a wireless connection.
For information about how to synchronize the contacts and calendar between your BlackBerry and your account using a wired connection, contact BlackBerry support. For help adding the account via the BlackBerry Device Service, see How to set up a Microsoft work or school account on the BlackBerry 10 smartphone. How to enable or disable wireless contact synchronization with BlackBerry Internet Service. Type your password and select Next. The Looking up connection information message displays.
Your device tries to set up your email account automatically. If it finds your connection information, specify the information you want to synchronize with your account, and select Done. You will see your account listed on the Accounts list. Go to the BlackBerry Hub to access your email account.
If it can't set find your connection information, you'll see a message recommending that you use advanced setup steps. If this is the case, see the next procedure. Use the following steps to use advanced settings to set up your Exchange ActiveSync connection to your account. Then, select the menu icon beneath the Email Address box to access advanced setup options.
Enter the settings for your account as follows. If you had just tried the previous procedure, some of these settings may already be entered for you.
If you are using Microsoft , leave the Domain field blank. If you are not using Microsoft and your admin gave you a domain setting, enter that in the Domain box. In Server address , if you are using Microsoft , type outlook.
If you are not using Microsoft , type the server address provided by your admin. Select Next. The Checking for supported services and policy information message displays. On the next page, specify the information you want to sync, and then select Done. Find "Email Settings". Press the Menu key. Scroll to Setup and press the Navigation key.
Scroll to Email Settings and press the Navigation key. Create email account. Scroll to Add and press the Navigation key. Highlight the required provider and press the Navigation key. Highlight the required domain and press the Navigation key. Enter email address. If you have a web-based email account, such as Hotmail, Yahoo!
Mail or Gmail, you need to use the settings for web-based email. Click here for information on how to the set up your phone for web-based email. Find "Email Settings". Press the Menu key. Scroll to Setup and press the Navigation key. Scroll to Email Settings and press the Navigation key. Create email account.
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